Terms & Conditions

The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. Please read these terms and conditions carefully.

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these.

This does not affect your statutory rights as a consumer.

Contact details
We are Just-in-case Co, The Workshop, Black Hill, Conset, County Durham. DH8 0JN. United Kingdom.

You can telephone or fax us on +44 (0)1207 505153.

If you have any complaints about our service or any goods or services you purchase from us please contact our Customer Relationship Management team at office@just-in-case.biz or write at the address above.

Purchasing from us

To purchase from us you must be over 18 years of age.

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.

All prices and offers are subject to change and availability. Errors and omissions excepted. Subject to not selling below our cost price. VAT is chargeable on all prices at the prevailing rate (currently 17.5% in the UK).

Allow ten working days for cheque clearance. For out of stock items, delivery dates given are only estimates.

Delivery

We aim to deliver goods to you within 2 days but we cannot give an exact delivery date.

We also may deliver the goods in several consignments but will not charge any extra delivery for this.

If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract and we will refund any money paid by you.

Complaints

We try very hard to exceed our customer expectations. In case we fail and you need to complain about our service then please email us at office@just-in-case.biz or call our General Manager, Peter Scott on +44 (0)1207 505153. We will try to resolve your issue as quickly and easily as possible.

We attempt to acknowledge all questions or queries within a maximum period of 48 hours.

Damaged or defective goods

We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery.

You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return to us or the manufacturer at no cost to you. If the goods are found to be damaged prior to delivery to you, or defective, we will at your option repair or replace the goods or refund the price paid by you.

Other information you need to be aware of

A copy of these Terms and Conditions and your order may not be kept by us and so we advise you to print a copy of these for your own future reference.

If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund. However, we will only accept unwanted cases for refund within 7 days of delivery, provided that the goods are complete with all relevant packaging in an unused and re-saleable condition.

You must inform us in writing of your desire to cancel within seven working days starting on the day after the day the goods are delivered to you.

You must return the goods to us at your cost and we advise you to ensure the goods are adequately insured during any return journey.

If you have not returned the goods within 14 days of cancellation or if requested we can collect the goods from you at your cost.

Further details of how to exercise this right will be provided in the order confirmation note that you will receive after placing an order.

IMPORTANT: PLEASE READ CAREFULLY

You have the right to cancel this contract for no reason at all and without penalty. However, we will only accept unwanted products for refund within 7 days of delivery, provided that the goods are complete with all relevant packaging in an unused and re-saleable condition.

If you wish to cancel this contract, please contact our Customer Relationship Management team by email at office@just-in-case.biz or telephone +44 (0)1207 505153.

To cancel this contract you must give us notice within 7 working days starting on the day after the day you receive the goods from us.

We shall refund the total amount of money paid by you for the goods, less any costs to collect the goods if required, within 30 days starting with the day on which we receive a notice of cancellation in writing from you.

We would remind you that once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the goods. You must return the goods to us at your cost to the relevant address below and we advise you to ensure the goods are adequately insured during any return journey.

If you have not returned the goods within 14 days of cancellation or if requested we can collect the goods from you at your cost.

Returns to:

Just-in-Case Co.
The Workshop,
Black Hill,
Conset, County Durham.
DH8 0JN
United Kingdom
 
We advise you to print and keep safe a copy of these Terms and Conditions.

None of the above terms and conditions affect your statutory rights as a consumer.

Ordering Information

Deliveries: All UK mainland deliveries including highlands & Northern Ireland shipping charges are given on our order form.  We aim to deliver within 2-5 working days of order confirmation, 85% of all orders are delivered within 3 days which we are told by you, our customers exceeds other online services they have previously used. We use Royal Mail first class recorded for small or light weight items and TNT national courier for larger products. Courier deliveries are trackable online, all details are available to you on dispatch of your order. These services are generally very reliable but delays can happen, these are usually caused by the same things that annoy all road users i.e. traffic congestion, poor weather (very rare) and the odd breakdown. If you are concerned about an over due delivery please email us with the details, staff are on hand to help 9 to 5 Mon to Fri

Stock Levels: Our stock levels are enormous, but due to the huge range of products available it’s inevitable some items will be temporarily out of stock, in this case you will be contacted if the delay is likely to exceed 7 working days.

Payment: We have found that by far the biggest customer complaint with any online shopping is the annoyance of having your payment taken and not having your goods dispatched.
We do not take any payment until the day your order is dispatched; even with split deliveries you will only be charged for items dispatched.

International Orders: We can and often do sell and deliver products worldwide, delivery charges vary on distance and weight/size of items. Unlike some of our competitors we charge you the exact cost we are charged by our couriers.

Security is at a premium, we always contact your bank/card provider to ensure all details are correct, this can cause slight delays but the high level of fraudulent overseas orders gives us no choice.